FAQ
How Do I Change Or Cancel An Order?
To Cancel An Order You Recently Completed, Please Contact Customer Service At 855-717-3963 Or Email Us At Customerservice@american-hwy.com. We Will Make Every Effort To Accommodate Your Request. However, Keep In Mind Our System Is Designed To Fulfill Orders As Quickly As Possible. These Orders Are Most Likely To Go Out The Same Day As Placing The Order. As A Result, We Cannot Cancel An Order Once It Has Entered The Shipping Process. You Will Need To Wait For The Order To Arrive And Issue A Return.
Why Did You Call Or Email Me To Verify My Order?
Some Orders We Receive May Be Flagged As Suspicious. For Our Customers' Security And Protection Against Fraud, We May Need Verification From The Customer.
if We Do Not Get Response Within 72 Hours, The Order Will Be Cancelled Automatically.
Will My Credit Card Be Charged Immediately?
Yes. Your Credit Card Will Be Charged Once The Order Is Approved, After The Checkout Process. When You Enter Your Credit Card Information On The Final Review Page, We’ll Give You An Order Confirmation Number. You Will Also Immediately Receive An Email Confirming That Your Order Has Been Received. We Will Send You Another Email To Notify You When Your Order Has Been Shipped.
When Will I Be Billed?
Your Credit Card Will Be Billed At The Time Your Order Is Placed. If You Receive An Order Confirmation Within A Few Hours, Your Order Is Good. If You Haven’t, It May Be Under Fraud Verification. Please Contact Customer Service As Soon As Possible.
How Do I Know That My Order Has Been Shipped?
When Your Order Has Been Shipped, We Will Send You A Shipping Confirmation Email With Your Tracking Number And A Link To Where You Can Track It Online.
Are Purchases On This Website Really Tax Free?
We Collect Sales Tax From Customers In Accordance To Each State And Local County's Sales Tax Laws. If You Believe You Are Incorrectly Charged Sales Tax On Your Order, Please Reach Out To Customerservice@american-hwy.com And We Will Help Clarify Your Order Charges.
Who Should I Contact If I Have Questions Relating To My Order After I Have Made A Purchase?
Please Contact Us At Customerservice@american-hwy.com Or (855) 717-3963 And We Will Gladly Assist You With Any Questions Related To Your Order.
What Are Your Shipping Rates?
United States:
1) USPS / Fedex Standard Shipping = $7.95
2) FedEx Express Shipping (2-3 Days) = $24.95
When Will My Order Be Shipped? When Will It Arrive?
If Your Order Was Placed Monday Through Thursday, It May Be Shipped The Same Day, But Most Likely The Day After.
If Your Order Was Placed Friday Prior To 12:00pm Noon Pst, The Order May Be Shipped The Same Day. If Not, It Will Be Shipped On Monday.
Within 1 Business Day Of Ordering, You Will Receive An Email Confirmation With Your Tracking Number Once Your Order Has Shipped. If You Haven't Received This, Your Order May Have Been Flagged For Possible Fraud. Please Call Customer Service At 1.855.717.3963 To Verify Your Order.
We Ship From Southern California. Addresses In The West Coast May Have Faster Deliveries Compared To Addresses In The East Coast, Alaska, Hawaii, And Apo/fpo.
USPS Standard Shipments Should Be Delivered Within 3-7 Business Days From The Date Shipped, Depending On Location.
FedEx Ground Shipments Should Be Delivered Within 2-6 Business Days From The Date Shipped, Depending On Location.
Note: Holidays, High Volume Seasons, Or Inclement Weather May Delay Shipping. Feel Free To Call Or Email Customer Service To Get An Update On Your Order.
What Is The Status Of My Order? How Do I Track My Order?
Once You Have Placed An Order, You Can Check On Its Status At Any Time. To Track Your Order, Click Here. Once An Order Has Shipped, You Will Receive A Shipping Confirmation Email That Will Contain Your Tracking Number And Carrier.
If I Send My Package As A Gift, Will The Recipient Receive The Invoice?
yes, The Invoice Is Always Included In The Package For Return/exchange Purposes. Please Keep In Mind That With All Items Purchased, The Price And The Quantity Is Noted On The Invoice.
Do You Require Signature Upon Delivery?
Due To Increased Delivery Risks During The Holiday Sales Period, We Automatically Require Signature Upon Delivery For All Orders Greater Than $200. If You Wish To Remove This Added Security Measure Please Reach Out To Customerservice@american-hwy.com Or (855) 717-3963 Within 24 Hours Of Placing Your Order And We Will Try Our Best To Accommodate The Request.
What Is Your Return/Exchange Policy?
Click here To See Our Return & Exchange Policy.
How Do I Get A Return Label?
For U.S. Customers, Please Email Customerservice@american-hwy.com To Request A Return Label & A Return Form.
For Returns, Exchanges & Store Credit, Customer Service Will Email You A Return Label.
Exchanges Are Also Acceptable For Different Products Of Equal Or Less Value.
For Defective Items That Are Returned, Please Note So On The Return Form. We Take Pride In Our Products And Would Like To Be Notified If Any Arrived In Unsatisfactory Condition.
How Should I Ship My Return/Exchange?
Include The Return Form In The Box, And Return To:
American Highway
Attn: Returns
1799 Apollo Court
Seal Beach, CA 90740
Pack And Seal Your Box Securely, In The Original Package If Possible. Please Include The Return Form In Your Box, With The Reason For Your Return.
American Highway Is Not Responsible For Return Merchandise Lost During Shipping. Packages Must Be Returned Prepaid. We Do Not Accept Cod. If The Product Is Damaged, Please Reach Out To Customer Service At Customerservice@american-hwy.com Or (855) 717-3963 To Receive A Prepaid Shipping Label.
How Many Promos Can I Apply To My Order?
Only One Promo Code Or Deal Can Be Applied Per Order. No Two Promo Or Deal Combinations Can Be Applied In The Same Order.
What If An Item Is Out Of Stock?
If What You’re Looking For Is Out Of Stock, Please Email Customer Service And They May Be Able To Answer If We Plan On Restocking The Item.
Also, Please Fill In The “notify Me When This Product Is Available” Form. Keep An Eye On Your Email For When This Item May Be Restocked.
Do You Ship Gift Cards?
No, We Do Not Have Physical Gift Cards.
Gift Cards Are Delivered By Email And Contain Instructions To Redeem Them At Checkout.
Our Gift Cards Have No Additional Processing Fees.
Gift Cards Are Virtual And Cannot Be Used At Any Retail Location Or Event.
Gift Cards Are Redeemable Online Only.
Do You Have A Size Chart?
Yes, We Have Size Dimensions Available Here